Returns and Refunds policy
Last updated: 21 December 2025
Overview
We want you to be satisfied with your purchase. This policy explains your rights and our returns process when you buy from us online.
Some products we sell are subject to specific return restrictions due to hygiene, food safety, or customisation. These are explained below.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Your right to cancel (online purchases)
Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving your goods, without giving any reason.
To exercise this right, you must notify us within 14 days of delivery using the contact details below. You then have a further 14 days to return the item(s).
Product-specific return rules
1. Food and perishable goods (including honey)
For hygiene and food safety reasons:
We cannot accept returns of food products (including honey) that have been opened or unsealed, unless the item is faulty or not as described.
Unopened food items with the seal intact may be returned within 14 days of delivery.
2. Non-food products
Unless otherwise stated on the product page:
Non-food items may be returned within 14 days of delivery
Items must be unused, in their original condition, and in original packaging
Some non-food items may be excluded from returns for hygiene or safety reasons. Any such exclusions will be clearly stated before purchase.
3. Personalised or custom-made products
Personalised or made-to-order items are non-returnable, unless they are faulty or not as described.
Faulty, damaged, or incorrect items
If any product you receive is:
1) Faulty
2) Damaged in transit
3) Unsafe
4) Not as described
5) Incorrectly supplied
Please contact us as soon as possible.
Under the Consumer Rights Act 2015, you have:
30 days from delivery to reject faulty goods for a full refund
Up to 6 months where faults are presumed to have existed at delivery
In these cases, we will offer a refund or replacement, and we will cover reasonable return postage costs.
Refunds
Once we receive your returned item(s), or evidence they have been sent back, we will issue your refund within 14 days.
Refunds will be made using the original payment method, unless otherwise agreed.
If you cancel under your 14-day right to cancel, we will also refund the standard delivery charge (excluding any premium delivery upgrades).
Return postage
For returns due to cancellation (change of mind), you are responsible for return postage unless otherwise stated.
For faulty, damaged, or incorrect items, we will cover the cost of return postage.
If return postage responsibility is not stated for a product, we will assume responsibility in line with legal requirements.
How to request a return
To request a return or refund, please contact us with:
Your order number
The item(s) you wish to return
The reason for return
Photos where relevant (e.g. damage)
Contact details:
The Beekeeping Dream Ltd
8 Myers Way
Frimley
Camberley
Surrey
GU16 9NZ
Statutory rights
This policy does not affect your statutory rights under UK consumer law.
Changes to this policy
We may update this policy from time to time to reflect changes to our product range or legal requirements. The latest version will always be available on our website.